We want you to be happy with your purchase! If you have any issues or problems with your order, please call Merlin Archery direct on 01509 233555 us so we can assist.

If you have a faulty product still under the manufacturers warranty, or wish to return any unwanted items to us, please follow the steps as set out below.

1) Download and print off our simple returns form and fill it out. (Adobe Acrobat required)

2) Before you send anything to us, let us know first! We can then discuss the problem, know to expect your parcel, and suggest the best shipping method you should use. Do not send anything back to us without including the filled out returns form.

3) After steps one and two have been completed, send it back to us. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods. Returned items must be packaged properly and shipped with appropriate insurance and traceability.

4) We will refund you within 30 days the value of the original order.

30-day returns guarantee.

Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and can not be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom made bows and custom made bowstrings. DVD's may not be returned if unsealed.